Everything You Need to
Manage Client Support
From seamless GoHighLevel integration to transparent hour tracking, TicketHQ gives agencies the tools to scale support without scaling headcount.
Embedded in the Software Your Clients Already Use
No new logins. No learning curve. Just works.
GoHighLevel
Available NowEmbed TicketHQ directly in your GHL sub-accounts. Clients submit requests without leaving GHL.
WordPress
Available NowSimple plugin installation. Clients submit requests from their WordPress dashboard. No coding required.
White-Label Portal
Available NowEvery client gets their own branded portal at yourclient.youragency.com. Your logo, your colors.
Transparency That Builds Trust
Clients see exactly what you're working on. No more "what's the status?" emails.
Transparent Hour Tracking
Clients see every hour you spend on their tickets. Perfect for justifying your value and billing accurately.
- Time logged per ticket
- Monthly hour summaries
- Export for invoicing
- Client-visible time spent
Real-Time Status Updates
Every ticket status change is visible to clients. Complete transparency into your workflow.
- Live status tracking
- Progress notifications
- Activity timeline
- Response time tracking
Unified Account Management
Connect each client account to both GoHighLevel and WordPress. All tickets flow into one unified view.
One Client = One Account
When you set up a customer as an Account in TicketHQ, you can connect that account to both GHL and WordPress simultaneously. All support tickets from both platforms appear in one unified place.
- Connect same client to GHL sub-account AND WordPress site
- All tickets appear in one unified dashboard
- Track hours across all platforms per client
- Single billing view for each client
Client Account
Acme Corp
All tickets from both platforms appear here
Professional Ticket Management
Everything you need to track, assign, and resolve client requests efficiently.
Team Assignments
Assign tickets to specific team members. Track who's working on what across all clients.
Time Tracking
Log hours spent on each ticket. Clients see transparent time spent, justifying your value.
Email Notifications
Get notified when new tickets come in. Clients receive updates when status changes.
Role-Based Access
Control who sees what. Different permissions for agency team vs. client users.
Priority Levels
Set ticket priorities. Filter by urgent, high, medium, or low to focus on what matters.
Multi-Account Dashboard
See all client tickets in one unified dashboard. Switch between accounts seamlessly.
Analytics & Automation
Insights to improve your support operations and automation to save time.
Advanced Analytics
Track response times, resolution rates, and team performance across all clients.
- Response time trends
- Ticket volume by client
- Team member workload
- Hour tracking reports
Webhook Integrations
Connect TicketHQ to your existing tools. Automate workflows and sync data.
- Slack notifications
- Zapier & Make.com
- Custom webhook URLs
- Automated billing triggers
Custom Invoicing & Billing
Bill clients directly for support hours. Connects seamlessly with GoHighLevel invoicing.
Get Paid for Your Work
Stop leaving money on the table. With Custom Invoicing, you can set up automatic billing for closed accounts or create custom invoices for individual tickets - all connected directly to GHL invoices.
- Auto-billing: Automatically bill clients when accounts are closed
- Custom invoices: Create invoices for individual tickets or groups
- GHL integration: Invoices sync directly to GoHighLevel
- Hour-based billing: Bill based on tracked time per ticket
Invoice #1234
Acme Corp - Support Hours
Synced to GHL InvoicesFeature Comparison
See which features are included in each plan.
| Feature | Starter $27/mo | Growth $97/mo | Professional $197/mo | Enterprise $497/mo |
|---|---|---|---|---|
| Accounts | 5 | 25 | 25 | 50 |
| GHL Agency Account | — | — | 1 | 1 |
| Team Members | 3 | 8 | 15 | 35 |
| Storage | 2GB | 10GB | 25GB | 50GB |
| Unlimited tickets* | ||||
| Hour tracking | ||||
| White-label branding | ||||
| Custom domain | ||||
| Webhooks | — | 3 | 10 | 25 |
| Advanced analytics | — | Basic | ||
| Custom invoicing | — | — |
*Unlimited tickets subject to storage limits. Accounts with image-heavy tickets use more storage than those using video links.
Ready to Transform Your Client Support?
Start your 14-day free trial or schedule a personalized demo.