Terms of Service

1. Acceptance of Terms

Welcome to TicketHQ. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Five Multimedia LLC d/b/a TicketHQ ("TicketHQ," "Company," "we," "our," or "us") governing your access to and use of the TicketHQ customer support management platform, website, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or through the Service. Your continued use after such changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service immediately.

2. Description of Service

TicketHQ provides a software-as-a-service (SaaS) customer support management platform designed for agencies to manage support tickets, track billable hours, and provide white-labeled support portals for their clients. The Service includes:

• Support ticket management and tracking
• Time tracking and billing features
• Integration with third-party platforms (GoHighLevel, WordPress, etc.)
• White-label client portals
• Team collaboration tools
• Analytics and reporting

The Service is provided "as is" and "as available." We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice or liability.

3. Eligibility and Account Registration

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use the Service. If you are registering on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

You agree to:

• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Accept sole responsibility for all activities under your account
• Notify us immediately of any unauthorized access or security breach

We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion without prior notice or liability.

4. Subscription, Payment, and Billing

4.1 Subscription Plans

TicketHQ offers various subscription plans with different features and pricing tiers. Current pricing is available on our website and is subject to change upon 30 days' notice to existing subscribers.

4.2 Free Trial

We may offer a free trial period. Unless you cancel before the trial ends, your account will automatically convert to a paid subscription and you authorize us to charge your payment method.

4.3 Billing and Payment

Subscriptions are billed in advance on a monthly or annual basis. All fees are exclusive of applicable taxes, which you are responsible for paying. Payment is due immediately upon invoice and is non-refundable except as expressly provided in our Refund Policy.

4.4 Automatic Renewal

YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. You authorize us to charge your payment method on file for the renewal amount.

4.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access until then but will not receive a refund for any remaining portion of the billing period unless otherwise required by law.

4.6 Failed Payments

If payment fails, we may suspend or terminate your access to the Service. You remain responsible for all amounts owed, including collection costs and reasonable attorneys' fees.

5. User Responsibilities and Acceptable Use

You are solely responsible for your use of the Service and any content you submit or transmit. You agree not to:

• Violate any applicable laws, regulations, or third-party rights
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Send spam, unsolicited communications, or engage in phishing
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Service or servers
• Collect personal information without proper consent
• Engage in fraudulent, deceptive, or illegal activities
• Use the Service in a manner that creates liability for TicketHQ
• Reverse engineer, decompile, or disassemble the Service
• Use automated systems or bots without our express permission
• Sublicense, resell, or redistribute the Service without authorization

We reserve the right to investigate violations and may report illegal activities to law enforcement authorities.

6. Intellectual Property Rights

The Service, including all content, features, functionality, software, designs, and trademarks, is owned by TicketHQ or its licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our express written consent.

You retain ownership of any content you submit through the Service ("User Content"). By submitting User Content, you grant TicketHQ a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, adapt, publish, and display such content solely as necessary to provide the Service.

You represent and warrant that you have all necessary rights to grant this license and that your User Content does not violate any third-party rights.

7. Third-Party Integrations and Services

The Service may integrate with or link to third-party services (including GoHighLevel, WordPress, Stripe, and others). Your use of such integrations is subject to the respective third-party terms and privacy policies.

TICKETHQ IS NOT RESPONSIBLE FOR AND DISCLAIMS ALL LIABILITY FOR:

• The availability, accuracy, or content of third-party services
• Any damage or loss caused by your use of third-party services
• Any transactions or interactions between you and third parties
• Changes to third-party APIs or services that affect the Service
• Data loss or security breaches occurring on third-party platforms

8. Data Protection and Privacy

Your use of the Service is governed by our Privacy Policy. You acknowledge and agree that TicketHQ may access, preserve, and disclose your account information and User Content if required by law or in a good faith belief that such access, preservation, or disclosure is reasonably necessary to:

• Comply with legal process or government requests
• Enforce these Terms
• Respond to claims of content violations
• Protect the rights, property, or safety of TicketHQ, users, or the public

If you are an agency using the Service to manage client data, you are responsible for ensuring you have proper consent and legal basis to process such data, and you agree to indemnify TicketHQ for any claims arising from your data processing activities.

9. DISCLAIMER OF WARRANTIES

10. LIMITATION OF LIABILITY

11. Indemnification

You agree to defend, indemnify, and hold harmless TicketHQ, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your User Content or data you process through the Service
• Your violation of any third-party rights, including intellectual property rights
• Any claims by your clients, customers, or end-users
• Your failure to comply with applicable laws or regulations
• Any misrepresentation made by you

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

12. BINDING ARBITRATION AND CLASS ACTION WAIVER

13. Termination

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Service ceases immediately
• You remain liable for all amounts owed
• We may delete your data after 30 days (or immediately for Terms violations)
• Sections that by their nature should survive will survive termination

You may terminate your account at any time through your account settings or by contacting us. No refunds will be provided for early termination except as required by applicable law.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware and waive any objection based on inconvenient forum.

15. General Provisions

15.1 Entire Agreement

These Terms, together with the Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TicketHQ regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that or any other provision.

15.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without your consent.

15.5 Force Majeure

TicketHQ shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemic, or government actions.

15.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights in any individual or entity.

16. Contact Information

For questions about these Terms, please contact us at: