WordPress Q&A
Need WordPress help?
Contact SupportWordPress Integration Q&A
Everything you need to know about integrating TicketHQ with your WordPress sites for professional client support.
Getting Started
Can I add support tickets to my WordPress website?
Yes! TicketHQ integrates seamlessly with WordPress through our plugin. You can add a professional support ticket system to any WordPress site, allowing clients to submit tickets directly from your website.
Benefits include:
- Clients stay on your branded website
- Professional ticket tracking and history
- Email notifications for both you and clients
- White-label branding with your company colors and logo
How much does WordPress integration cost?
WordPress integration is included with all TicketHQ plans. There are no additional fees for:
- WordPress plugin installation
- Client portal setup on unlimited WordPress sites
- White-label branding and customization
- SSL and security features
You only pay your regular TicketHQ subscription fee based on the number of client accounts you manage.
Do I need technical skills to set this up?
No technical expertise required! Our WordPress integration is designed for business owners and agencies, not developers.
Setup process:
- Install the TicketHQ WordPress plugin (like any other plugin)
- Enter your account activation code
- Customize colors and branding to match your site
- Choose where to display the support portal
Most users complete setup in under 10 minutes. If you need help, our support team provides free setup assistance.
Plugin Setup
Where can I download the WordPress plugin?
The TicketHQ WordPress plugin is available exclusively to TicketHQ subscribers. Once you sign up, you can download it from your agency dashboard:
- Log into your TicketHQ account
- Go to Integrations → WordPress
- Click "Download Plugin"
- Upload to your WordPress site like any other plugin
The plugin is regularly updated with new features and security patches.
Will the plugin slow down my WordPress site?
No. The TicketHQ plugin is built for performance:
- Lightweight code: Only loads when needed
- External processing: Ticket handling happens on TicketHQ servers
- Optimized loading: CSS and JavaScript are minimized
- Caching friendly: Works with all major caching plugins
Most sites see no measurable impact on page load speeds.
What WordPress versions are supported?
TicketHQ supports WordPress 5.0 and newer, including:
- WordPress 6.x (latest versions)
- WordPress Multisite
- WooCommerce integration
- Popular page builders (Elementor, Divi, Gutenberg)
- Most hosting environments (shared, VPS, dedicated)
If you're using an older WordPress version, we recommend updating for security reasons.
Client Portals
Can clients access their support history on my website?
Yes! Clients get a complete support portal on your WordPress site where they can:
- View all their previous tickets and responses
- Submit new support requests
- Upload files and screenshots
- Receive email notifications for updates
- Rate their support experience
The portal maintains your website's look and feel, so clients never feel like they're leaving your site.
Do clients need to create separate accounts?
No separate accounts needed! The integration works seamlessly with your existing setup:
- For logged-in users: Automatic identification using their WordPress account
- For guest users: Simple email-based access (no passwords required)
- For existing clients: Automatic matching with existing TicketHQ accounts
Clients can start using support immediately without any registration friction.
How do I customize the client portal appearance?
Full customization is available through the plugin settings:
- Colors: Match your brand colors exactly
- Logo: Add your company logo to the portal
- Text: Customize all messages and labels
- Layout: Choose from multiple portal layouts
- CSS: Advanced users can add custom CSS
Most agencies achieve perfect brand matching within 30 minutes of customization.
Multi-Site Management
Can I manage support for multiple client WordPress sites?
Absolutely! This is exactly what TicketHQ is designed for. You can:
- Install the plugin on unlimited client WordPress sites
- Manage all tickets from your central TicketHQ dashboard
- Customize branding for each client individually
- Track response times and performance across all sites
- Bill clients for support hours automatically
Each client gets their own branded support portal while you manage everything from one place.
How does WordPress Multisite work with TicketHQ?
TicketHQ fully supports WordPress Multisite networks:
- Network activation: Install once, activate on specific sites
- Individual configuration: Each site can have unique settings
- Separate ticketing: Each site maintains its own ticket system
- Unified management: View all sites from your TicketHQ dashboard
Perfect for agencies managing multiple client sites under one WordPress installation.
What's the best way to organize multiple client sites?
TicketHQ provides several organizational features:
- Client groups: Organize sites by client or project
- Custom tags: Label sites by service level, industry, etc.
- Team assignment: Assign specific team members to specific sites
- Notification rules: Set up different alert preferences per site
Most agencies group sites by client and use tags for service tiers (basic, premium, enterprise).
Customization & Branding
Can I white-label the support portal completely?
Yes! Complete white-labeling is included with all plans:
- Remove all TicketHQ branding and logos
- Add your company name and branding throughout
- Customize email templates with your branding
- Use your own domain for all client communications
- Brand the mobile experience for client convenience
Clients will never know you're using TicketHQ behind the scenes.
How do I integrate with my existing WordPress theme?
The plugin automatically adapts to most WordPress themes:
- Automatic styling: Inherits fonts and basic styling from your theme
- Responsive design: Works on all device sizes
- Shortcode support: Add support forms anywhere with shortcodes
- Widget support: Add support widgets to sidebars
- Custom CSS: Override any styling as needed
For advanced customization, our team can provide custom CSS that perfectly matches your theme.
Can I create different support forms for different services?
Yes! Create unlimited custom forms for different purposes:
- Service-specific forms: Different forms for web design, SEO, maintenance
- Priority levels: Set automatic priority based on form used
- Custom fields: Collect specific information for each service
- Team routing: Send different forms to different team members
- Client segmentation: Show different forms to different client types
This helps you gather the right information and route requests to the right team members automatically.
Troubleshooting
What if the plugin conflicts with other WordPress plugins?
Plugin conflicts are rare, but when they occur, we can help:
- Compatibility testing: We test with popular plugins regularly
- Conflict resolution: Our team can identify and resolve conflicts
- Alternative methods: Multiple ways to integrate if standard method conflicts
- Custom solutions: We can create custom integration code if needed
Common conflicting plugins include other support systems, some caching plugins, and security plugins with strict settings.
Why aren't my support emails being delivered?
Email delivery issues usually involve server configuration:
- Check spam folders: First place to look for missing emails
- SMTP configuration: Ensure your WordPress site can send emails
- Domain authentication: SPF and DKIM records improve delivery
- Hosting restrictions: Some hosts limit email sending
We provide free email deliverability testing and can help configure proper SMTP settings.
How do I migrate from another support system?
We make migration as smooth as possible:
- Data import: Import existing tickets, clients, and history
- URL preservation: Keep existing support page URLs working
- Client notification: Inform clients about the transition seamlessly
- Parallel running: Run both systems briefly during transition
- Training included: Team training on the new system
Most migrations are completed within 1-2 business days with zero downtime.
Ready to Add Professional Support to Your WordPress Sites?
Join hundreds of agencies providing exceptional client support through their WordPress websites.